How will my order ship?
You are able to choose from an assortment of shipping rates and services at check out. Within the US, small, light items are often most economical to ship via USPS. Our cast iron products ship via UPS.
We try to have orders packed and shipped within 3 business of receiving the order.
How does international shipping work?
We ship worldwide with UPS and DHL.
For shipments to most countries in the world customs, duties, and import taxes are calculated at check out.
If you pay import charges upfront your package will ship DDP (delivered duty paid) and no additional charges should be necessary.
If import charges are not paid at check out, import fees which vary depending on the destination will be due upon delivery. In that case, expect to receive a bill from the carrier at the time of delivery for the collection of import duties, customs brokerage fees, and sales or value added taxes.
How do I include a note with a gift?
When you check out, look for a text field where you can write a note about your order. Order notes are visible at check out and we're more than happy to place a short message in your shipping box if you're sending a gift. If you missed the note field, send us an email with your order number in the subject line and your message in the body of the email.
Use and care
Where can I find bread recipes?
The Fourneau ovens were designed to bake "hearth breads". You can use any of your favorite bread recipes with Fourneau Grande, which is large enough to accommodate small bread pans as well as free-form loaves.
Fourneau ovens excel at baking both no-knead and sourdough breads. For recipe ideas, check out the recipes on our blog. You can download the Fourneau 2.0 instruction guide and recipe book here.
How do I care for my Fourneau products?
Fourneau ovens and cookware use oil-seasoning as a protective coating. The coating requires care but offers superior longevity because it can be renewed and repaired. With care it actually becomes better with time. See this blog article for instructions.
Note, if you backed the Fourneau Grande kickstarter you most likely have a cloche with black-enamel finish. If the enamel gets damaged, oil seasoning can be applied to restore a protective coating to the underlying iron.
Will the Fourneau Bread Oven work in my oven?
The Fourneau Grande works well in 24"-36" wide gas and electric ovens.
Some home ovens provide perfectly even heat but most are a little hot on the top or on the bottom. The former can cause a loaf to "blowout" on the bottom. The latter can result in over-cooked bottoms on your loaves.
Most often the solution is change the position of the oven racks either up or down. When that doesn't work, there are a few other solutions that can be employed:
1) If the bottom of your bread is overcooked and you are baking with an original Fourneau, consider buying a Fourneau 2.0 tray and handle. Baking on top of the aluminum tray and its silicone mesh mat will offer some insulation from an overly hot bottom.
2) Place a baking steel or baking stone on a rack below your Fourneau to create a heat shield between the bottom heat source and the cloche. You'll want a stone or steel that allows room for air to circulate between it and the walls of your home oven.
3) If the bottom of your bread is overcooked and you are baking with an original Fourneau, consider baking on a stone rather than the cast iron base; Cast iron can be more efficient at conveying the heat generated by your oven than cordierite and other baking stone materials. A stone base should result in a slightly slower heat transfer to the bottom of your loaf.
How do I add water to the Grande baking chamber?
Adding steam to your Fourneau Grande helps with oven spring and a shiny bubbly crust. The Fourneau gooseneck pitcher holds 375ml of water when filled to the brim. 25-50ml of water is more than enough to give your bread a thorough steam blast when baking. You can use hot or cold water.
The Fourenau Grande stone is made from cordierite, a material with high resistance to thermal shock and the stress (cracking) that can result from rapid changes in temperature. Beause of this you can pour water onto the baking stone while baking without worrrying about cracking the stone.
Add the water right after loading the dough and just before closing the hatch. The Fourenau goose neck pitcher allows you to pour water in the narrow gap between the front bar of the Fourneau and the edge of the tray. The water can be hot or cold and it does not need to be poured accurately into the steamwell on the stone.
Some bakers choose to introduce to the baking chamber water by placing ice cubes at the corners on the Fourneau tray, loading the ice and the dough into the baking chamber together.
Returns and exchanges
What items are eligible for return?
Our return policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refundable return items must be unused and in the same condition that you received it. Items must also be returned in their original packaging. International orders shipping outside of the US cannot be returned. Customs fees and import taxes, if paid at checkout, are only refundable if an order is cancelled before it has shipped. Once an order has shipped outside of the US, customs fees and import taxes paid cannot be refunded.
Perishable goods such as flour cannot be returned.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you have received a defective or damaged product and need to exchange it for the same item, send us an email at email@example.com.
How do I receive a refund?
Once your return is received and inspected, we will issue your refund. If the item that has been returned does not qualify for a full refund, we will contact you via email.
If your return is approved, a credit will be automatically applied to your credit card or original method of payment.
It usually takes several days for the credit to show up on bank and credit card statements. If you've received notice that we've processed your refund but your refund hasn't arrived yet, 1) check your bank account again 2) contact your credit card company 3) contact your bank. Banks and credit card companies take several days to process transactions before they are posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
How are returns shipped?
The buyer is responsible for paying the cost of shipping on returns. Shipping on the original order is non-refundable.
We can offer assistance in generating postage for your return shipment. In such a case, if you receive a refund, the cost of return shipping will be deducted from your refund.
When arranging your own return shipping, you should consider using a trackable shipping service or purchasing shipping insurance. Misdeliveries happen and we cannot guarantee that we will receive your returned item.