F.A.Q.

When will I receive my pre-order?

Fourneau Grande Pre-orders
The first batch of Fourneau Grande pre-orders sold out in early October, 2021. The estimated shipping window for batch one pre-orders is December 1st, 2021 through February 1st, 2022. The range is due to unpredictable freight conditions.

The second batch of Fourneau Grande pre-orders is open now. This production batch is estimated to ship to customers between late-December, 2021 and late-February, 2022.

Make sure that you are subscribed to our news letter to receive updates about your pre-order.

 

How will my order ship?

We generate shipping through our online store. As soon as the order is packed we generate a shipping label. In most cases, the package is handed over to the carrier on the same day or the day after the label is created.

When you check out you are able to choose from an assortment of shipping rates and services. Small, light items are often most economical to ship via USPS. Our cast iron products ship via UPS.

In general, UPS shipments will enter the distribution system immediately after the carrier has the package. Currently, USPS shipments are taking 1-3 days to enter the distribution system after the package is delivered to the carrier.

How does international shipping work?

We ship worldwide. The shipping rates we charge are calculated by the carrier. They do not include import taxes, duties, or customs brokerage fees.

International orders will incur additional import fees which will vary depending on the destination. Expect to receive a bill from the carrier at the time of delivery for the collection of import duties, customs brokerage fees, and sales or value added taxes.

International shipping is very expensive and right now it is common to experience big delays. The shipping services that we offer have been chosen on the basis of reliability and consistent performance. We take advantage of discounted rates and are always looking for improved shipping solutions for our international customers.

Where can I find bread recipes?

The Fourneau ovens were designed to bake "hearth breads". The Fourneau 2.0 bread oven is used for free-form loaves, not baked in a pan. You can use any of your favorite bread recipes with Fourneau Grande, which is large enough to accommodate small bread pans as well as free-form loaves.

Fourneau ovens excel at baking both no-knead and sourdough breads. For recipe ideas, check out the recipes on our blog. You can download the Fourneau 2.0 instruction guide and recipe book here.

 

How do I maintain oil seasoning?

Fourneau ovens and cookware utilize oil-seasoning as a protective coating. The coating requires care but offers superior longevity because it can be renewed and repaired. With care it actually becomes better with time. See this blog article for instructions.

Note, if you backed the Fourneau Grande kickstarter you most likely have a cloche with black-enamel finish. If the enamel gets damaged, oil seasoning can be applied to restore a protective coating to the underlying iron.

Bread baking bottom burn?

Some home ovens provide perfectly even heat but most are a little hot on the top or on the bottom. The latter can result in over-cooked bottoms on your loaves. There are a couple of things that can be done to address those burnt bottoms.

1) If you are baking with an original Fourneau, consider buying a Fourneau 2.0 tray and handle. Baking on top of the aluminum tray and its silicone mesh mat will offer some insulation from an overly hot bottom.

2) Place a baking steel or baking stone on a rack below your Fourneau to create a heat shield between the bottom heat source and the cloche. You'll want a stone or steel that allows room for air to circulate between it and the walls of your home oven.

3) Bake on a stone rather than the Fourneau cast iron base; Cast iron can be more efficient at conveying the heat generated by your oven than cordierite and other baking stone materials. A stone base should result in a slightly slower heat transfer to the bottom of your loaf.

 

When will you have stock?

Fourneau 2.0 oven, trays, and mats: Due to high demand, Fourneau 2.0 ovens are temporarily sold out, both pre-orders and standing stock. We expect to ship pre-orders and all other outstanding orders 7/7/2021. Baking trays are in stock.

Fourneau Grande, trays, and mats: Fourneau Grande is in production and now available for pre-order. Visit this page to reserve yours. Baking trays are in stock.

Subscribe to our email list here to receive updates on product availability. 

 

What is your return policy?

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Perishable goods such as flour cannot be returned.

To initiate a return, please contact hello@fourneauoven.com. We will provide shipping instructions and can help with the generation of customer-paid postage. Please do not send your purchase back to the origin address.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@fourneauoven.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@fourneauoven.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We can offer assistance in generating postage for your return shipment. In such a case, if you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When arranging your own return shipping, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.